REFUNDS and RETURNS POLICY

I gladly accept returns.

Contact me:  within 5 days of delivery.

Send items back:  within 14 days of delivery.

I do not accept cancellations or exchanges, but please contact me if you have any problems with your order.

The following items cannot be returned or exchanged because of the nature of these items, unless they arrive damaged or defective: 

  • Custom or personalised orders

  • Digital downloads

  • Face coverings

  • Gift cards

Returns and exchange details

Care is taken when packing to ensure the items safety. However, if your item gets damaged during delivery, please contact me as soon as possible and I will send you a replacement where possible. Please ensure that you keep all wrappings and that you photograph it as you receive it, and then send the damaged item back to me, along with the original packaging, so that I can proceed with sorting out a claim/replacement as quickly as possible.

Buyer agrees to pay return shipping costs.

Shipping costs are non-refundable.

During delivery I cannot control what happens but I can help before or after to the best of my abilities and your package will be wrapped well to avoid any problems that could arise.

  • ​Original Art or OOAK items cannot be replaced and because of this, their postage may be a little higher to include postal insurance. 

Any claims to take the time period that they take to deal with the situation into consideration(this may include sending the damaged item back to me to make the claim.

I do not accept returns or exchanges for items purchased that have been mistreated and/or handled without care leading to harsh impact or harsh conditions after safe delivery of your purchase.

Where a replacement isn't possible, I'll do my best to arrange an agreeable alternative(more details in the FAQ section) including partial and full refunds.

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